Returns & Replacements Policy
At Veneta® Blinds, we stand behind the quality of our custom window treatments with a comprehensive satisfaction guarantee. If your order arrives damaged or fails to meet our manufacturing standards, we are committed to making it right through a streamlined replacement process.
Report Issues Within 14 Days
Inspect your custom blinds upon delivery and notify our customer care team within 14 days if there are any manufacturing defects or shipping damages.
Submit Photographic Evidence
Provide clear photos of the issue along with your order number to help our specialists assess the claim and expedite the resolution.
Receive Return Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) and detailed instructions for the return shipment of the faulty product.
Fast-Track Replacement
After verifying the return, we will prioritize the production of your replacement blinds to ensure your home is completed as quickly as possible.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing